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Office Monday to Friday, 9:00am – 5:00pm · On-call 24 hours a day, 7 days a week
Call us on 01788 422422Office Monday to Friday, 9:00am – 5:00pm · On-call 24 hours a day, 7 days a week
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For professionals
For social workers, hospital discharge teams, district nurses, GPs and case managers arranging care on someone else's behalf.
Please phone us for anything urgent or clinically detailed.
This form is not monitored around the clock. For a same-day discharge, a fast-deteriorating situation, or anything needing clinical detail, call 01788 422422 instead — we can act on a call immediately. If someone is at immediate risk, contact the local authority safeguarding team, or call 999.
Before you start
Please do not enter a full name, date of birth, NHS number, address or any clinical record in this form. A public web form is not a secure channel for identifiable health data about someone who has not agreed to it being sent this way.
Give us the person's initials and the outline of what is needed. We will call you back and confirm their identity and the detail with you directly.
What helps us
Roughly what support is required and how often — personal care, medication prompts, overnight cover. Detail can follow by phone.
A postcode or area tells us straight away whether we can cover it. If there is a discharge date, say so.
A direct number is best, and let us know when you are usually reachable. We will come back to you to work through the detail.
We cover Rugby, Coventry, Leicestershire and Northamptonshire. Coverage depends on the level of support needed and our current staffing, so we will tell you honestly whether we can staff a package properly before anything is agreed.
If it is easier to pick up the phone than to fill in a form, please do — especially if there is a deadline involved.
Or call us on 01788 422422