Questions people ask us

It depends on the level of support needed and where you are. After your assessment we will tell you honestly when we could start — and if we cannot meet your timescale we will say so rather than keep you waiting.

We plan rotas for continuity, so you should see a small group of familiar faces rather than someone different each visit. Complete continuity is not possible — carers take holiday and get ill — but we introduce anyone new wherever we can.

Visit length is agreed with you as part of your care plan at assessment, because it depends on what support is actually needed. Call us with your situation and we will tell you what we can offer before you commit to anything.

Yes. Care plans are reviewed regularly and can be adjusted whenever your needs change. If you want to stop, you can — any notice period is set out in the care agreement you sign, so you will know it before you start.

Our carers are trained in what to do and there is an on-call line whenever care is being delivered. If someone needs urgent medical help, the first call is always 999.

It depends on the role, the time and your location. Call us and we will tell you what we can realistically cover and by when — we would rather be straight with you than take a booking we cannot fill.

Yes. Every worker we place holds an enhanced DBS check and is registered on the DBS update service, so their check is kept current rather than being a snapshot from the day they joined. That sits alongside verified identity, right to work, references, and — for nurses — current NMC registration checked before placement.

Yes, and we encourage it. Continuity is better for your residents and means less time spent on induction. Tell us who worked well and we will try to send them back.

Rates depend on the role, the shift pattern and how much notice we have, so we quote them on enquiry rather than publish a single figure that would not fit your home. Call or email us and we will send you our current rate card.

No. We recruit people new to care as well as experienced staff. If you are reliable, patient and genuinely interested in people, we will train you in the rest.

It helps, particularly for home care visits across a wider area, but it is not essential for every role. Tell us your situation on the application form.

A full induction, then the Care Certificate — every one of our carers completes it — along with all the mandatory training required to work in care, kept up to date. You will shadow experienced carers before working independently. Beyond that, we support carers who want to work towards an NVQ Level 2 or Level 3, and there are routes on to senior roles for people who want them.

Every carer completes the Care Certificate as a minimum, and all the mandatory training the role requires. If you want to go further, we can support you towards an NVQ Level 2 or Level 3 in care. You do not need any qualification to apply — we train you.

£12.71 an hour, which is the National Living Wage, plus 12.07% holiday pay on top — £14.24 for every hour you actually work. Because your hours vary week to week we pay the holiday element with every wage rather than making you wait until you book time off, and it shows as its own line on your payslip. Travel time between calls is paid, you get mileage, and you are enrolled in the workplace pension. This is our current rate. The basic hourly rate is the National Living Wage and is reviewed at least every April, in line with the legal minimum, so it rises over time rather than staying fixed. Some nursing and specialist shifts carry a different rate and we will tell you the figure before you decide.

We cover Rugby, Coventry, Leicestershire and Northamptonshire. Our office is in Rugby, so that is where we have the deepest coverage, and we work outwards from there. Coverage also depends on the level of support needed and our current staffing, so please call us to check your specific address — we would rather tell you honestly up front than agree to a package we cannot staff properly.

Yes. Personal care delivered in someone's home is a regulated activity in England and must be registered with the Care Quality Commission. Divergent Healthcare Limited, trading as Kare Plus Rugby, is registered with the CQC as provider 1-18444576596. The service has not yet been inspected, so it does not carry a rating — we say that plainly rather than imply one.

We only use your details to provide and arrange care, and we handle them in line with UK GDPR. Our privacy policy explains what we collect, why, and how long we keep it. You can ask for a copy of your data at any time.

Tell us as early as you can — by phone, email or in writing. Our complaints procedure sets out how we investigate and how long it takes. Raising a complaint will never affect the care you receive.